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Contact Us:


Call us: 1.866.547.6269

Email us:  Customercare@GO2BRAS.com

Our customer service hours are 9am-5pm Eastern Standard Time, Monday through Friday.

GO2BRAS.com is owned and operated by Dana-co, LLC


Delivery & Returns


Delivery

1. Once your order has been shipped you will receive an e-mail confirming your shipment and your tracking number, if applicable.

 

2. We offer shipping via U.S. Postal Service and UPS

 

3. To cancel an order contact our Customer Care Team within 1 hour of placing your order. Keep in mind that our system is designed to process orders quickly and efficiently, therefore we cannot change or cancel an order after it has begun processing.

 

Returns


4. For returns or exchanges, please send back items within 14 days of receipt.

 

5. Email our Customer Care Team at CustomerCare@GO2BRAS.com or Call us: 1.866.547.6269

 

Our Customer Care Team hours are Monday - Thursday 10:00 am - 5:00 pm, Friday 10:00 am - 2:00 pm. Our Customer Care department will be closed the following holidays: New Year's Day, President's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day


6. For calls make sure you have your order number ready

 

7. Our Customer Care Team will send you a return confirmation via e-mail or post with a Return ID number to include with your return.

 

*Returns will not be accepted without prior Customer Care confirmation and Return ID (Print Here)

Option A.  Fill out Merchandise Return Form included in your package

Option B.  Print out e-mail confirmation and include in your package

Option C.  If you are unable to locate or print your order confirmation, please contact our Customer Care Team to have a copy mailed to you via post.  Please include the copy in your package. 

 

 8. Return or exchange items for a full refund of the purchase price, minus the 10% handling charge

 

 9. When mailing your product back, follow the below instructions to make sure that your package is received and processed accurately:

 

•Fill out the Merchandise Return Form, don’t forget to include your Order Number and Return ID
•Keep all care labels or hangtags to include with your return.
•Repack product in the original packaging. Cover/remove all original shipping labels on the box it arrived in
•All items must be returned in good condition to ensure credit.
•Try on panties over clean underwear. We can only give you a full refund if the panties you return are in immaculate condition
•Prevent damage by removing your jewelry before trying on. Our lingerie is made from fine and delicate fabrics.
•Prevent perfume, smoke or deodorant from getting on garments, even the smallest amount can discolor a bra or pair of panties which will disqualify them for return
•We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards
•Mail Returns  to:
 

DC Industries LLC

15 Division Street

Fairview, NJ 07022

Tel: 201-402-2480

Efax: 212-202-3519

 

10. Returns will not be accepted without prior Customer Care confirmation

 

11. Original shipping & handling charges are nonrefundable for most returns

 

12. It is recommended that you use a traceable & insurable shipping method when returning your product

 

13. All items must be returned in good condition to ensure credit.  If possible the item should be returned in the original packaging

 

14. For incorrect or defective merchandise returns, please use U.S. Postal Service (USPS

 

15. All return shipping charges must be pre-paid. We cannot accept COD deliveries

 

16. Credit to your account will be processed when your product is received and inspected

 

17. To check the status of a return contact our Customer Care Team

 

18. Dana-co reserves the right to impose 10% handling charge for returned merchandise

 

Exchanges


 19. To exchange an item, please return your received item first, a credit will be processed to your account accordingly.  Then place an neworder for desired item. 

 

Price Adjustments


20. Price Adjustments Policy only allows for a price adjustment on purchased items that have not shipped. After shipping, an item price can not be adjusted.

 

Final Sale


21. Final Sale items are sold “as is” and can not be returned.