Call us: 1.866.547.6269
Email us: Customercare@GO2BRAS.com
Our customer service hours are 9am-5pm Eastern Standard Time, Monday through Friday.
GO2BRAS.com is owned and operated by Dana-co, LLC
Delivery & Returns
1. Once your order has been shipped you will receive an e-mail confirming your shipment and your tracking number, if applicable.
2. We offer shipping via U.S. Postal Service and UPS
3. To cancel an order contact our Customer Care Team within 1 hour of placing your order. Keep in mind that our system is designed to process orders quickly and efficiently, therefore we cannot change or cancel an order after it has begun processing.
4. For returns or exchanges, please send back items within 14 days of receipt.
5. Email our Customer Care Team at CustomerCare@GO2BRAS.com or Call us: 1.866.547.6269
Our Customer Care Team hours are Monday - Thursday 10:00 am - 5:00 pm, Friday 10:00 am - 2:00 pm. Our Customer Care department will be closed the following holidays: New Year's Day, President's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day
6. For calls make sure you have your order number ready
7. Our Customer Care Team will send you a return confirmation via e-mail or post with a Return ID number to include with your return.
*Returns will not be accepted without prior Customer Care confirmation and Return ID (Print Here)
Option A. Fill out Merchandise Return Form included in your package
Option B. Print out e-mail confirmation and include in your package
Option C. If you are unable to locate or print your order confirmation, please contact our Customer Care Team to have a copy mailed to you via post. Please include the copy in your package.
8. Return or exchange items for a full refund of the purchase price, minus the 10% handling charge
9. When mailing your product back, follow the below instructions to make sure that your package is received and processed accurately:
DC Industries LLC
15 Division Street
Fairview, NJ 07022
10. Returns will not be accepted without prior Customer Care confirmation
11. Original shipping & handling charges are nonrefundable for most returns
12. It is recommended that you use a traceable & insurable shipping method when returning your product
13. All items must be returned in good condition to ensure credit. If possible the item should be returned in the original packaging
14. For incorrect or defective merchandise returns, please use U.S. Postal Service (USPS
15. All return shipping charges must be pre-paid. We cannot accept COD deliveries
16. Credit to your account will be processed when your product is received and inspected
17. To check the status of a return contact our Customer Care Team
18. Dana-co reserves the right to impose 10% handling charge for returned merchandise
19. To exchange an item, please return your received item first, a credit will be processed to your account accordingly. Then place an neworder for desired item.
20. Price Adjustments Policy only allows for a price adjustment on purchased items that have not shipped. After shipping, an item price can not be adjusted.
21. Final Sale items are sold “as is” and can not be returned.